treasureph Privacy Policy

1. Who We Are

treasureph is an online entertainment platform operated for players based in the Philippines. We act as the data controller for all personal information collected through our website and mobile application. Our platform is designed exclusively for Filipino players aged 21 and above, and we process your data in accordance with applicable Philippine data protection laws. If you have any questions about how your data is handled, you may contact our support team using the details provided at the end of this policy. We are committed to being transparent about our data practices at all times.

2. What Personal Data We Collect

When you register and use the treasureph platform, we collect the following categories of personal data:

• Registration data: full name, date of birth, email address, and mobile number.
• Identity verification data: government-issued ID details required for KYC compliance.
• Financial data: deposit and withdrawal records, payment method details, and transaction history in Philippine pesos (PHP).
• Device and technical data: IP address, device type, operating system version, browser type, and session logs.
• Gameplay data: game history, bet amounts, win and loss records, and session duration.
• Communications data: records of your interactions with our customer support team.

We only collect data that is necessary for the purposes described in this policy. You are not required to provide optional data fields, though doing so may enhance your experience on the platform.

3. How We Use Your Data

We use your personal data for the following purposes: to create and manage your player account; to process deposits and withdrawals in PHP; to verify your identity and age in compliance with Philippine regulations; to detect and prevent fraud, money laundering, and other prohibited activities; and to provide customer support when you contact us. We also use aggregated, anonymised usage data to improve our platform features and overall player experience. We will not use your personal data for any purpose that is incompatible with the purposes listed in this policy without first obtaining your consent.

4. Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (to provide you with the services you have registered for); compliance with legal obligations (including anti-money laundering, age verification, and responsible gaming requirements under Philippine law); our legitimate interests (to operate a secure and well-functioning platform, detect fraud, and improve our services); and, where required, your explicit consent. Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time by contacting our support team. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with carefully selected service providers who assist us in operating the platform, including payment processors, identity verification providers, and cloud infrastructure partners — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your data to regulatory authorities or law enforcement agencies where required by Philippine law or a valid legal order. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified in advance of any such transfer.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period of at least five years after account closure, in accordance with our legal and regulatory obligations under Philippine law. Financial transaction records may be retained for longer periods where required by anti-money laundering regulations. When your data is no longer required, we securely delete or anonymise it so that it can no longer be linked to you. You may request early deletion of certain data categories by contacting our support team, subject to our legal retention obligations. We will respond to all data deletion requests within 30 days.

7. Your Rights

As a player based in the Philippines, you have the following rights in relation to your personal data: the right to access a copy of the data we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your data, subject to our legal retention obligations; the right to object to or restrict certain types of processing; and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team with your request and we will respond within 30 days. We may need to verify your identity before processing your request to protect the security of your account.

8. Cookies and Tracking

The treasureph platform uses essential cookies to maintain your login session and ensure the platform functions correctly. We also use analytical cookies to understand how players navigate the platform so that we can improve the user experience. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain platform features. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable law.

9. Security Measures

We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular penetration testing of our platform infrastructure. We also maintain an incident response plan to address any data security breaches promptly and in accordance with our notification obligations under Philippine law. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your treasureph account and to keep your login credentials confidential.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account. The date of the most recent update is displayed at the top of this page. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our support team at [email protected]. We aim to respond to all privacy-related enquiries within five business days. For formal data subject access requests or complaints, please include your full name, registered email address, and a clear description of your request so that we can assist you as efficiently as possible. You also have the right to lodge a complaint with the relevant data protection authority in the Philippines if you believe your rights have been infringed.